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Terms of Service

Version 2026-07

These Terms of Service (“Terms”) govern your use of the Surfaced Art platform (“Platform”) operated by Surfaced Art (“we,” “us,” or “our”). By accessing or using the Platform, you agree to be bound by these Terms.

Eligibility

You must be at least 18 years of age to use the Platform. By using the Platform, you represent and warrant that you meet this requirement. If you are using the Platform on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Artist accounts are by application only. Acceptance to sell on Surfaced Art is at our sole discretion. We may revoke artist status at any time for violations of these Terms or our community standards.

Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

  • Provide accurate and complete information when creating your account
  • Keep your contact information and payment details up to date
  • Notify us immediately of any unauthorized access to your account
  • Not share your account credentials with any third party
  • Not create multiple accounts to circumvent restrictions or suspensions

Commission Structure

Surfaced Art charges a commission on sales completed through the Platform. Commission rates, payout timing, and related terms are covered in full in the Artist Agreement, which all artists are required to accept before selling on the Platform.

Purchases and Disputes

Purchases

When you purchase artwork through Surfaced Art, you are entering into a transaction with the artist. Payment is captured at the time of purchase and held until delivery is confirmed. All sales are final. We do not accept returns for buyer’s remorse or change of mind.

Damaged or Incorrect Items

If your order arrives damaged or does not match its description, contact us at support@surfaced.art within 7 days of delivery. Please include photos of the damaged item, the shipping box, and the packing materials. We will review your case and work toward a resolution, which may include a full refund. Reports submitted after 30 days of delivery will not be eligible for a platform-managed resolution.

Buyer Responsibilities

You are responsible for providing an accurate shipping address at checkout. Surfaced Art and its artists are not responsible for orders lost or delayed due to an incorrect address. You agree not to misuse the dispute process or submit fraudulent claims.

Prohibited Conduct

You agree not to use the Platform to:

  • List or sell items that are not handmade by you personally (no dropshipping, no AI-generated works, no mass-produced items)
  • Misrepresent the nature, origin, or authenticity of any artwork
  • Infringe on the intellectual property rights of others
  • Engage in fraudulent, deceptive, or misleading practices
  • Harass, threaten, or harm other users of the Platform
  • Circumvent our payment systems or conduct transactions off-platform to avoid commission
  • Upload content that is illegal, obscene, or violates our community standards
  • Use the Platform in any way that could damage, disable, or impair the service

Closing Your Account

You can close your account at any time by contacting us at support@surfaced.art. Any pending transactions will be completed before your account is closed.

We may suspend or close your account for a serious or repeated violation of these Terms, fraudulent activity, or conduct that harms other users of the platform. We will always tell you why, and for anything other than fraud or serious misconduct, we will give you an opportunity to respond before taking action.

Intellectual Property

Artists retain full ownership of the intellectual property rights in their artwork. By listing on Surfaced Art, you grant us a limited, non-exclusive, royalty-free license to display, reproduce, and distribute images of your artwork solely for the purpose of operating and promoting the Platform.

The Surfaced Art name, logo, and Platform design are our intellectual property. You may not use them without our prior written permission. The sale of a physical artwork does not transfer copyright or reproduction rights to the buyer unless explicitly stated in the listing.

Dispute Resolution

If a dispute arises between you and another user of the Platform, we encourage you to resolve it directly. If you are unable to do so, you may contact us and we will attempt to mediate in good faith, though we are under no obligation to do so.

Any dispute between you and Surfaced Art arising from or related to these Terms shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of courts located in Collin County, Texas for resolution of any such dispute.

Prior to filing any formal legal action, you agree to attempt to resolve disputes by contacting us in writing and giving us 30 days to respond.

Limitation of Liability

To the maximum extent permitted by law, Surfaced Art and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform.

Our total liability to you for any claim arising out of or related to these Terms shall not exceed the greater of (a) the total fees paid by you to us in the 12 months preceding the claim, or (b) $100 USD.

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the “last updated” date at the top of this page. For material changes, we will notify active users by email at least 30 days before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Platform and may request account deletion.

Contact Us

Questions about these Terms? Contact us at legal@surfaced.art.